Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Remembrance Tree Dec. 6
The annual Remembrance Tree ceremony is set for Sunday, December 6, 2:00 p.m., at Richmond Mall inside the former JC Penney’s. The event is a long-standing tradition for Hospice Care Plus and the community. The Remembrance Tree ceremony gives the community a chance to remember loved ones during the holiday season by placing a personalized…
Selfie-Tag for Hospice Going on Now!
If you’ve seen a slew of selfies lately on Facebook or other social media, some of them may well be part of the first-ever #unselfieforhospicecareplus campaign. The campaign, which begins the week of November 2, encourages users to engage in selfie-tag in support of hospice care. To play, users take a selfie with someone who…
How to Celebrate Nat’l Hospice Month
November is National Hospice Month, and our community is pulling together to celebrate, support, and raise awareness of hospice care. From eating out to dressing down, and selfie-tag to penny wars, there’s a way for everyone to get involved. Questions? Call us at 859-986-1500. COMMUNITY Sat., Nov. 7, 9am-4pm, Compassionate Care Center, New Volunteer Training:…
“Evening of Music” in Beattyville Nov. 7
Beattyville Christian Church is hosting a special event—An Evening of Music—on Saturday, Nov. 7, at 6pm, to raise funds for Hospice Care Plus. Featured music includes bluegrass, jazz, classical, country, gospel, folk and more. Local musicians will be highlighted. The organizers suggest a donation of at least $5.00 to attend. All proceeds benefit Hospice Care…
