Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the appropriate staff member who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Compassionate Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Compassionate Care Plus
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Give a Heart for Hospice in February
During the month of February, several local banks and businesses are hosting the annual “Hearts for Hospice” fundraising event. When you visit the lobby or drive-through of a participating bank or business, you will have the opportunity to request a memorial heart for a donation of at least one dollar. Donors write their name or…
Celebrating Teresa Turner’s Retirement
On January 31, Teresa Turner, APRN, will retire from Hospice Care Plus after more than 24 years of service. An open-house retirement party will be held Friday, January 31, between 12 PM and 2 PM at Hospice Care Plus & Compassionate Care Center on 350 Isaacs Lane in Richmond. All are invited to drop by…
Journaling Through Grief: A New Grief Support Series
Hospice Care Plus is offering a new grief support series called Journaling Through Grief, starting Jan. 14 and ending June 24. The group will meet every second and fourth Tuesday at 5:30 p.m. at the Madison County Public Library in Berea. Enrollment is limited to 12 and is open to anyone in the community. Register…
Grief and Loss During Holidays and Milestones
Holidays can be a uniquely difficult time for those grieving the loss of a loved one.
You may find that grief will surface over and over, or that milestone events or holidays pull you back into your grief, or you may be surprised that grief is missing on these special days. Our grief comes in many forms and doesn’t follow a calendar.
