Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the appropriate staff member who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Compassionate Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Compassionate Care Plus
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
Compassionate Care Plus (CCP) is committed to ensuring that all activities conducted by its employees and volunteers are guided by the highest ethical standards and are free from fraud, waste, and abuse.
CCP is committed to operating in a fiscally responsible manner and will not tolerate any incidents of fraud, waste, or abuse in the conduct of its business or the delivery of services to patients and families. All applicable federal and state laws and regulations are followed. Employees and volunteers are expected to act in accordance with the law, uphold high ethical standards, and report any activity that may violate applicable laws, regulations, or organizational policies.
Anyone may report suspected unlawful or unethical activity to CCP’s Corporate Compliance Officer without fear of retaliation. All reports will be handled confidentially to the extent permitted by law. The Chief Executive Officer serves as CCP’s Corporate Compliance Officer.
Compassionate Care Plus Corporate Compliance Officer (CEO)
859-986-1500
Anyone may also report suspected unlawful activity to the U.S. Department of Health and Human Services Office of Inspector General.
U.S. Department of Health and Human Services
Office of Inspector General
ATTN: OIG HOTLINE OPERATIONS
P.O. Box 23489
Washington, DC 20026
Online: https://oig.hhs.gov/fraud/report-fraud/
Phone: 1-800-HHS-TIPS (1-800-447-8477)
Fax: (800) 223-8164
TTY: 1-800-377-4950
The privacy of your health information is protected by our policies and by federal law. Please review our Notice of Privacy Practices. Notice of Privacy Practices Policy 2025 (this is a downloadable PDF of our privacy practices.)
The Centers for Medicare & Medicaid Services (CMS) require hospice providers to publish their reimbursement rates. As a nonprofit hospice organization, Compassionate Care Plus is committed to providing care and core services to all who qualify, regardless of insurance status or ability to pay.
These rates are not billed directly to patients or families. Rather, they represent the reimbursement rates paid by CMS when a patient's care is covered under the Medicare Hospice Benefit.
These rates apply to our home hospice care program and care at our Compassionate Care Center.
Routine Home Care (Days 1–60): $202.87 per day
Routine Home Care (Day 61 and Beyond): $159.91 per day
Respite Care: $472.88 per day
General Inpatient Care: $1,060.05 per day
Continuous Home Care: $1,443.25 per day
Compassionate Care Plus (CCP) provides care and services without discrimination based on race, color, creed, sex, disability, sexual orientation, veteran status, diagnosis, national origin, religion, age, or any other characteristic protected by applicable law.
CCP is committed to providing care that respects the unique needs, preferences, and backgrounds of each patient and family. We make reasonable accommodations for individuals with special communication, cultural, spiritual, emotional, psychosocial, or physical needs. This may include accommodations related to hearing or vision impairments, language barriers, literacy needs, religious practices, cultural preferences, or other circumstances that require individualized support. Identified needs are incorporated into the patient’s plan of care.
Federal and state anti-discrimination laws, including applicable civil rights and fair employment laws, prohibit discrimination in employment practices. CCP complies with all applicable federal and state laws and regulations and is committed to maintaining a workplace free from discrimination, harassment, and retaliation.
Any employee who believes they have experienced unlawful discrimination, including harassment, by a coworker, supervisor, manager, physician, volunteer, or agent of CCP should report the incident as soon as possible to their supervisor or the Chief Executive Officer. Reports will be reviewed promptly, investigated as appropriate, and addressed through corrective action when warranted.
Chief Executive Officer
Compassionate Care Plus
859-986-1500
A civil rights complaint can be filed with the U.S. Department of Health and Human Services Office for Civil Rights.
Office for Civil Rights Complaint Portal: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
By mail to:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
By phone:
or 1-800-368-1019, 800-537-7697 (TDD).
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html
By using this website, you agree to the following terms and conditions.
Privacy: Compassionate Care Plus (CCP) respects the privacy of website visitors. We do not collect personal information from visitors except when information is voluntarily submitted through website forms for purposes such as requesting information, receiving communications from CCP, making a donation, registering for an event, volunteering, or requesting contact from CCP.
Copyright: All content on this website is the property of CCP and is protected by applicable copyright laws. Without the prior written consent of CCP, the reproduction, redistribution, modification, republication, or reuse of website content is prohibited.
Links to Our Website: Linking to our website is permitted and encouraged, provided that: (i) all CCP trademarks, logos, copyright notices, and attributions remain intact; (ii) it is clear that the information originates from CCP; and (iii) the link does not portray CCP, its services, employees, volunteers, patients, or families in a false, misleading, defamatory, disparaging, or otherwise inappropriate manner. No CCP logo, trademark, or proprietary graphic may be used as part of a link without prior written permission from CCP. For permission requests or inquiries, please contact CCP at (859) 986-1500.
Disclaimers: The content provided on the CCP website is intended for educational and informational purposes only and should not be considered medical, legal, or professional advice. Information on this website is not intended to replace consultation with a physician, healthcare provider, attorney, or other qualified professional. Every situation is unique, and only your own healthcare provider or legal advisor can provide guidance regarding your specific circumstances. While CCP strives to provide accurate and up-to-date information, CCP makes no warranties or representations regarding the completeness, accuracy, or reliability of the information contained on this website.
COMPASSIONATE CARE PLUS IS NOT RESPONSIBLE OR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES ARISING OUT OF OR RELATING TO THE USE OF THIS WEBSITE, ITS CONTENT, OR ANY LINKS TO OTHER WEBSITES.
Links to Third-Party Websites: Links to websites not affiliated with CCP are provided as a convenience and for informational purposes only. The inclusion of a link does not constitute an endorsement of any organization, product, service, or opinion expressed on that site. Third-party websites are not under the control of CCP, and CCP is not responsible for the content, accuracy, privacy practices, or availability of those websites. Access to third-party websites is at your own risk.
Miscellaneous: These terms and conditions constitute the entire agreement regarding use of the CCP website and supersede any prior agreements or understandings relating to website use. CCP reserves the right to modify these terms and conditions at any time. Updates will be posted on this page, and users are encouraged to review this page periodically. These terms and conditions are governed by and construed in accordance with the laws of the Commonwealth of Kentucky.
Questions: Questions regarding these terms and conditions may be directed to Compassionate Care Plus at info@ccpky.org. Please include your name and contact information if you would like a response. If you prefer a return phone call, please include your telephone number and the best time to reach you.
Compassionate Care Plus is a Medicare-certified, state-licensed healthcare provider.
We are proud members of the National Alliance for Care at Home (NACH) and the Kentucky Association of Hospice and Palliative Care (KAHPC).