Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the appropriate staff member who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Compassionate Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Compassionate Care Plus
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
A Life’s Passion Shared
Through his long and dedicated career as a surgical technician, Robert has come to know countless people in his community. However, many had no idea that he had another great passion.
Dr. Goble is New Chief MD
Rondal Goble, MD, is the new chief medical director for Hospice Care Plus. Dr. Goble replaces Hanan Budeiri, MD, who retired in August after 23 years with the organization. “Dr. Goble’s effortless ease of communication is instantly comforting; he is compassionate and has a delightful personality,” says Dr. Budeiri. “Above all, he is a sincere…
A Special Birthday
When Mr. George Poynter entered home hospice care six months ago, he and his family did not expect to see his 86th birthday. But, as is often the case, his condition improved after coming home, where he felt most comfortable, and receiving expert care from an interdisciplinary team.
Hanan Budeiri, MD, to Retire
On August 25, Hanan Budeiri, MD, our chief medical director, will retire. An open-house retirement party will be held Friday, August 25, between 12 PM and 2 PM at Hospice Care Plus & Compassionate Care Center on 350 Isaacs Lane in Richmond. All are invited to drop by during this time to celebrate Dr. Budeiri’s…
