Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the appropriate staff member who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Compassionate Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Compassionate Care Plus
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
New Grief Support Group Offerings
Hospice Care Plus is offering several new support groups for those grieving the loss of a loved one. The newest addition is a six-week Grief Support Series. The series uses focused topics for each session with opportunities for participants to share their experiences. The last session is dedicated to creating a shadowbox in memory of…
Rockin’ Derby Eve Benefit Party May 3
Reservations are now open for the area’s longest-running Derby Eve party. Rockin’ Derby Eve will take place Friday, May 3, 6 p.m. to 11 p.m., at the Madison County Fair Grounds’ Richardson Hall. Reservations are open through May 1. Although the name has changed over the years – Bourbon, Boots & BBQ, the Gala on…
Positive Payload Program awards $250.00
American Trucks has awarded Hospice Care Plus $250.00 through its Positive Payload Program. These unrestricted grants are awarded to non-profits who are dedicated to making a positive impact in their community and who rely on the use of specified pickup trucks to help serve their mission. Organizations are selected from applications on an ongoing basis,…
Give a Heart for Hospice in Feb.
During the month of February, the community is invited to give a heart for Hospice. All month long, this fundraiser gives you the opportunity to show your support by donating for a heart for Hospice online or at participating banks. It takes a lot of heart to provide care for all, regardless of insurance status…
