Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the appropriate staff member who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Compassionate Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Compassionate Care Plus
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Give a “Heart for Hospice” in February
For the entire month of February, several local banks are hosting the annual “Hearts for Hospice” fundraising event. When you visit a participating bank in the lobby or at the drive-through, you will have the opportunity to request a memorial heart for a donation of at least one dollar. Donors write their name or the…
Remembrance Tree Ceremony Dec. 6
One of our community’s most beloved, holiday traditions is the annual Remembrance Tree Ceremony, with hundreds participating each year for more than 25 years. The 2020 ceremony will be hosted live and virtually on Sunday, December 6, at 2 p.m. The event will be live-streamed on our Remembrance Tree 2020 Facebook event page. To participate,…
Poinsettia Sale Fundraiser Open Now!
Our annual Poinsettia Sale Fundraiser supports care for patients and families while providing you with beautiful poinsettia varieties to enjoy throughout the holiday season. The poinsettias are in six-inch pots with four-plus blooms and come from a regional grower. Using our secure site, purchase poinsettias for your home, church, or business or as gifts. You…
Visitor Guidelines: Compassionate Care Center
As a healthcare setting, we follow CDC guidance to reduce the risk of exposure to COVID-19 for Hospice Care Plus patients, families, visitors, and staff. The following guidelines apply to visits at our Compassionate Care Center. Please check back frequently, as protocols may change. We will also share revised restrictions and protocols on our Facebook…
