Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the appropriate staff member who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Compassionate Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Compassionate Care Plus
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Compassionate Care Center Updates Completed
In early 2023, Hospice Care Plus received an unexpected $10,000 gift from a donor who wishes to remain anonymous. This generous gift is fondly referred to by staff as the “Couches, Coffee, or Cough Drops” donation because the donor’s only request was that the funds be used to meet the most pressing needs of the…
Poems of Remembrance & Hope, by Chaplain Sally Iseral
I share these two poems from past memorial ceremonies in the hope that they offer comfort and hope during the holidays. Remember, we at Hospice Care Plus are always here for you.
Donna Tapley Retires After 27 Years
On Nov. 26, Donna Tapley retired from Hospice Care Plus after 27 years of service. Only one other employee has served longer. She’s contributed to many milestones, and the bonds she’s formed with coworkers, patients, and family members will never be forgotten.
Online Support for Grief and Loss
We hope these online resources offer insight and comfort to those who are grieving the loss of a loved one, as well as those who wish to support them. They include suggestions from the National Hospice and Palliative Care Organization, our grief and loss support staff, and organizations dedicated to grief support. What’s Your Grief…
