Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the appropriate staff member who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Compassionate Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Compassionate Care Plus
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
HCP Wins Hospice Honors Award
Hospice Care Plus has been named a 2023 Hospice Honors Award recipient by Healthcare First. Hospice Honors is a prestigious program that recognizes hospices across the country providing the highest level of quality as measured by patients and families. Hospice Care Plus is one of only seven hospices in Kentucky to earn the award in…
To Renew Our Vows
Families and care teams form close relationships, especially when care begins early. Team members often ask what goals patients and families have. When they learn of special desires, they set about helping those dreams come to life.
Celebrating Sue Lunsford’s Retirement
On June 2, Sue Lunsford will retire from Hospice Care Plus after 33 years of service. An open-house celebration in honor of her retirement, Sue’s “It’s Bittersweet” Farewell, will be held May 26 between 11 AM and 2 PM at Hospice Care Plus & Compassionate Care Center on 350 Isaacs Lane in Richmond. All are…
National Healthcare Decisions Day
National Healthcare Decisions Day (NHDD) is April 16. Hospice Care Plus is honoring the day by offering free resources to residents of our six-county service area to help individuals make and document their healthcare decisions. Lisa Knicely, the Director of Outreach Programs at Hospice Care Plus and the organization’s lead social worker, says NHDD reinforces…
