Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the appropriate staff member who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
A New Name, The Same Compassionate Mission
Hospice Care Plus Becomes Compassionate Care Plus For more than 40 years, we have been honored to care for patients and families across our community with compassion and dignity. Today, we are proud to share an important step forward in that journey as Hospice Care Plus becomes “Compassionate Care Plus”. A Legacy of Compassionate Care “While our…
Rockin’ Derby Eve Returns for a Night of Music, Celebration, and Compassion
Reservations are now open for the Rockin’ Derby Eve Benefit for Hospice Care Plus! This adult only event is the longest running derby eve tradition in Madison County, and has become a tradition for many in the community. Rockin’ Derby Eve will take place on Friday, May 1, 6 p.m. to 11 p.m. at Richardson Hall on the…
Join Us for New Volunteer Training on March 21
Hospice Care Plus is hosting an in-person training for new volunteers on Saturday, March 21, from 9:30 a.m. to 4:00 p.m. at the Madison County Public Library (507 W Main Street, Richmond, KY). Registration is required by March 18. Lunch and refreshments will be provided, along with plenty of breaks throughout the day. Participants will…
Creating Space For Joy: BJ & Aimee’s Hospice Story
“Because of Hospice, mom found joy again!“ Recently, BJ Chaney shared a deeply personal story about her mom, Aimee Potter, and the care she received from Hospice Care Plus during her journey with metastatic brain cancer. So touched by her mom’s experience, BJ felt compelled to share their story more broadly, hoping it would help…
