Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the appropriate staff member who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Compassionate Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Compassionate Care Plus
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
New Volunteer Training Coming Up October 20 & 22
Are you looking for a meaningful way to give back to your community? Compassionate Care Plus is preparing for our next New Volunteer Training, and we would love to have you join us! Our two-part, in-person training will be held Tuesday, October 20, and Thursday, October 22, from 5:30 to 8 p.m. at the Madison…
Kathy Bryant Retires After 21 Years of Compassionate Service
The Heart Behind The Welcome For more than 21 years, Kathy Bryant has been one of the first smiles families encountered at Compassionate Care Plus. For many who walked through the doors of the Compassionate Care Center, Kathy was one of the first faces they met. Throughout their loved one’s stay, families came to know…
A New Name, The Same Compassionate Mission
Hospice Care Plus Becomes Compassionate Care Plus For more than 40 years, we have been honored to care for patients and families across our community with compassion and dignity. Today, we are proud to share an important step forward in that journey as Hospice Care Plus becomes “Compassionate Care Plus”. A Legacy of Compassionate Care “While our…
Rockin’ Derby Eve Returns for a Night of Music, Celebration, and Compassion
Reservations are now open for the Rockin’ Derby Eve Benefit for Hospice Care Plus! This adult only event is the longest running derby eve tradition in Madison County, and has become a tradition for many in the community. Rockin’ Derby Eve will take place on Friday, May 1, 6 p.m. to 11 p.m. at Richardson Hall on the…
