Complaints and Concerns

NOTICE

Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.

All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.

The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.

Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500

If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.

Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx

Isn’t it expensive?

NO. The cost of care is covered by Medicare, Medicaid, and private insurance. Our palliative and grief care programs are donor supported and you are not invoiced for care.

We provide care for all, regardless of insurance status or ability to pay.

News & Events

Mother and daughter look at computer togethor.

Print & Online Resources for Caregivers

Caregiving for a loved one can be profoundly rewarding, but anyone who has done this work knows that managing multiple responsibilities with limited time can be challenging. In today’s digital age, caregivers can access many websites, apps, and books designed to educate, offer resources, and simplify their caregiving duties. While each offers unique features, they…

Woman shopping at Kroger to Benefit Hospice Care Plus through Community Rewards program.

Kroger Community Rewards Makes Giving Easy

The Kroger Community Rewards program allows customers to use their Kroger Plus Card to earn money for their favorite nonprofit organization. All you have to do is register your Kroger Plus Card online at Kroger Community Rewards, search for Hospice Care Plus, and enroll. Then, every time you shop at Kroger and use your Plus Card, our…

Mother and daughter look over advance care planning documents at kitchen counter.

Advance Care Directive: Next Steps

Completing an advance care directive is a significant step in ensuring your healthcare wishes are honored if you cannot communicate them yourself. However, proactive steps are required to ensure your wishes are known and respected. Here are the essential next steps to take after completing your advance care directive. Share Your Documents Make sure that…