Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Online Support for Grief and Loss
We hope these online resources offer insight and comfort to those who are grieving the loss of a loved one, as well as those who wish to support them. They include suggestions from the National Hospice and Palliative Care Organization, our grief and loss support staff, and organizations dedicated to grief support. What’s Your Grief…
2024 Remembrance Tree Ceremony
For decades, the Remembrance Tree Ceremony has been a chance for the community to remember loved ones during the holiday season. Anyone who misses a loved one during the holidays is welcome to participate.
HCP Launches New Website
Hospice Care Plus has launched a re-design of the hospicecareplus.org website. The new design provides visitors with a more informative and user-friendly experience and easy access to the support, resources, and education needed to make informed health and caregiving decisions when faced with serious illness. The site was specifically designed for family caregivers looking for…
Print & Online Resources for Caregivers
Caregiving for a loved one can be profoundly rewarding, but anyone who has done this work knows that managing multiple responsibilities with limited time can be challenging. In today’s digital age, caregivers can access many websites, apps, and books designed to educate, offer resources, and simplify their caregiving duties. While each offers unique features, they…
