Complaints and Concerns

NOTICE

Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.

All concerns are documented on a Concern Recovery Form and forwarded to the appropriate staff member who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.

The Customer Service Recovery Process is how Compassionate Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.

Compassionate Care Plus
350 Isaacs Lane
Richmond, KY 40475
859-986-1500

If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.

Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx

Isn’t it expensive?

NO. The cost of care is covered by Medicare, Medicaid, and private insurance. We also provide a free Grief & Loss Support program for anyone in the community who may need this service.

We provide care for all, even those who may be underinsured.

News & Events

Miracles through Music: Celebrating Jason Newby. Sat., June 27, 4-7PM, Gillum's Sports Lounge, Richmond.

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Miracles Through Music Coming June 27

For the fourth year, the family and friends of Jason Newby will celebrate his life with a special evening of music to raise funds for Hospice Care Plus. Miracles through Music: Celebrating Jason Newby will take place Saturday, June 27 from 4-7 pm at Gillum’s Sports Lounge in Richmond (located in the former Richmond Mall).…

The 2015 Sag Hollow Golf Tournament is set for June 27. All proceeds go to Hospice Care Plus.

Sag Hollow Benefit Golf Tournament June 27

Volunteers in Lee and Owsley counties have once again organized a benefit golf tournament for Hospice Care Plus. The 2015 Sag Hollow Golf Tournament will take place Saturday, June 27 at the beautiful Sag Hollow Golf Course on 1205 Sag Hollow Road in Booneville. The cost is only $50 per player and includes 2 mulligans,…

Faced with life without her longtime husband, a grieving widow learns to drive, with the help of a special hospice friend.

To Learn to Drive

In this reflection from a current staff member and former volunteer at Hospice Care Plus, we learn that sometimes, even family members of hospice patients have important bucket-list items. I became acquainted with hospice as a volunteer while in college. My first assignment was with an older couple I’ll call Mr. and Mrs. C. I…

For women like Mrs. Brown, self-reliance is everything.

To be Self-Reliant

Mrs. Brown taught us that we have to balance the need for self-reliance with the need for safety–and that creative solutions are always at-hand.