Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Bucket-List Campaign Starts Feb. 26
The 2016 Bucket-List Challenge Campaign kicks-off Friday, Feb. 26, with seven days of inspiring stories about hospice patients and families. The Bucket-List Campaign is a fundraising event, but also raises awareness about hospice care. For seven consecutive days, Feb. 26 to March 4, Hospice Care Plus will share one bucket-list story each day. The stories…
New! 1st Tuesday Tours
Starting Tuesday, February 2, the Hospice Care Plus Compassionate Care Center will offer First Tuesday Tours. The tours are to help the community learn more about one of Kentucky’s few, freestanding, hospice inpatient centers and will be offered on the first Tuesday of each month from noon through 6 p.m. Light refreshments will be provided.…
Lemetta Dause Memorial Bowling Tourn.
The 5th annual Lemetta Dause Memorial Bowling Tournament is scheduled for Sunday, Feb. 28 at 2 p.m. at Galaxy Bowling Center in Richmond. The tournament is organized by the Madison County Bowling Association and the Madison County Women’s Bowling Association in memory of Mrs. Dause, who was cared for by Hospice Care Plus. All proceeds…
Hearts for Hospice in February
For the entire month of February, area banks are hosting Hearts for Hospice. The fundraiser gives customers the opportunity to request a memorial heart for a donation of at least one dollar. The donor writes the name of the person they are remembering on the heart, and the banks display them throughout the month. All…
