Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Bid2Give Now through Oct. 26!
Now through October 26, you can make hospice, palliative, and bereavement care possible for our community, regardless of insurance status or ability to pay. The Bid2Give Online Charity Auction benefits our programs and features more than 120 items. From antiques, UK and EKU sports packages, and vacation getaways, the auction has something for everyone. Bid2Give…
Noodle Nirvana Partnership Re-Launch!
Noodle Nirvana, a locally owned Berea restaurant that believes small businesses can make a big difference, is re-launching its non-profit partnership program. Hospice Care Plus has been chosen as the current non-profit partner. The partnership was originally announced in late 2019, but was interrupted by the pandemic. “Three months into our partnership with Hospice Care…
Sign-Up for Caregiver Connection
Caregiver Connection, a new resource for family caregivers, hosts a meeting once a month. The meetings are designed to give caregivers a chance to network and share tips, challenges, resources, and more. Caregiver Connection is hosted and sponsored by Hospice Care Plus. Enter your information on our online form if you wish to receive registration…
New Volunteer Training July 24
Hospice Care Plus is hosting a training for new volunteers on Saturday, July 24. Though originally the plan was to hold this as an in-person training, we have chosen to meet via Zoom due to the recent escalation of COVID-19 cases locally. The training is for individuals who would like to help provide care and…
