Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Hearts for Hospice in February
For the entire month of February, area banks are hosting Hearts for Hospice. The fundraiser gives customers the opportunity to request a memorial heart for a donation of at least one dollar. The donor writes the name of the person they are remembering on the heart, and the banks display them throughout the month. All…
And the Winners Are . . .
Hospice Care Plus held its annual dinner on Tuesday, December 9, and recognized several organizations and staff for their outstanding support of the hospice mission. Each year, Hospice uses its annual dinner as a forum for thanking those who go to great lengths on behalf of the organization. Two sets of awards are announced during…
Hospice Radio Day Dec. 1
For the first time ever, Hospice Care Plus is partnering with WWAG-FM for a special Hospice Radio Day event on December 1 from noon until 4pm. The WWAG-Hospice Radio Day will feature several special guests, including families who have received hospice care and want to share their stories. The phones will be open during the entire…
Remembrance Tree Dec. 6
The annual Remembrance Tree ceremony is set for Sunday, December 6, 2:00 p.m., at Richmond Mall inside the former JC Penney’s. The event is a long-standing tradition for Hospice Care Plus and the community. The Remembrance Tree ceremony gives the community a chance to remember loved ones during the holiday season by placing a personalized…
