Complaints and Concerns

NOTICE

Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.

All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.

The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.

Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500

If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.

Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx

Isn’t it expensive?

NO. The cost of care is covered by Medicare, Medicaid, and private insurance. Our grief care program is donor supported and you are not invoiced for care.

We provide care for all, regardless of insurance status or ability to pay.

News & Events

Register Now for the Kilted Classic

The second annual Kilted Classic is coming to Richmond on Friday, Sept. 16. The University Club at Arlington will play host to the event, created and organized by local attorney, golfer, and Celtic enthusiast, Jud Patterson. The fun begins Thursday night, Sept. 15, at 7 p.m. at the Mule Barn at Arlington with a pre-party featuring…

A family rides in memory of a loved one at a recent L&P Poker Ride. This year’s Ride is on Sept. 10 at Yesterday’s Bar and Grill in Richmond, Ky.

L&P Poker Ride Coming Sept. 10

For the seventh year, Arthur and Jackie Dixon, owners of L&P Liquor and Yesterday’s Bar & Grill in Richmond, are hosting the L&P Poker Ride and dedicating all proceeds to Hospice Care Plus. This year’s Poker Ride is on Saturday, Sept. 10 at Yesterday’s on Heath East Street. Registration begins at 11 a.m. The ride…

Register Now for the Summer Fun BBQ!

The annual Summer Fun BBQ fundraiser is celebrating its 10th anniversary, and everyone is invited. Join hosts Mr. and Mrs. Verlon Prewitt on Saturday, August 13 at 6pm for “Summer Fun BBQ under the Big Top.” The event will be held at the Prewitt farm on Cedar Grove Road in Irvine. This year’s BBQ features…

To See Blake Shelton

June 6, 2016, was a magical day for Hospice Care Plus patient, Brenda Roberts. She was in the audience to see one of her favorite people, Blake Shelton, perform at the Country Music Hall of Fame CMA Theater in Nashville.