Complaints and Concerns

NOTICE

Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.

All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.

The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.

Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500

If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.

Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx

Isn’t it expensive?

NO. The cost of care is covered by Medicare, Medicaid, and private insurance. Our grief care program is donor supported and you are not invoiced for care.

We provide care for all, regardless of insurance status or ability to pay.

News & Events

2016 Staff Award Winners

At our annual dinner on Tuesday, December 13, we were proud to honor several staff members for outstanding performance and for length of service. Please join us in congratulating the following staff members on their well-deserved awards. 2016 Award Winners Synergy Award: Hospice Home Program Nursing Assistants (Chelsea Shearer, Christal Isaacs, Connie Kates, Dianna Moore, Felicia…

Hospice Care Plus honored four Above and Beyond Award recipients at its annual dinner. From left: Carlos Coyle and Ron Jackson with Madison County EMS, Rebecca Miller of Marcum and Wallace Memorial Hospital, Emogene Hogg-Hartman of Hogg Rentals, and Arielle Estes, Trena Stocker, and Susan Starling, all with Marcum and Wallace. Not pictured: Doctors Callie Shaffer and Sarah Oliver of Rockcastle Pediatrics.

2016 Above & Beyond Award Winners

Hospice Care Plus presented four Above and Beyond awards at its 2016 annual dinner on December 13. This year’s recipients are: Hogg Rentals, Berea Madison County EMS, Richmond Marcum and Wallace Memorial Hospital, Irvine Rockcastle Pediatrics, Mt. Vernon The awards are given each year to civic groups, non-profits, churches, businesses or other organizations that go…

WWAG's Dangerous Dan will co-host Radio Day on Dec. 1.

WWAG Hospice Radio Day Dec. 1

For the second time in two years, Hospice Care Plus is partnering with WWAG-FM for a special Hospice Radio Day program on December 1 from noon until 4 p.m. The WWAG-Hospice Radio Day will feature several special guests, including entertainment by Phillip Akemon, Jerry Sparks and wife Carmen Leah, and “Granny,” whose performance of “Beautiful…

Get Remembrance Tree Ornaments Now

Hospice Care Plus’s annual Remembrance Tree ceremony is set for Sunday, December 4, 2:00 p.m., at a new location: EKU’s Center for the Arts. The event is a long-standing tradition for Hospice Care Plus and the community, bringing hundreds together for more than 20 years. The Remembrance Tree ceremony gives the community a chance to remember loved…