Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Reservations Open! Gala on Derby Eve
Your “place to be on Derby Eve” is back for its 14th year: The Gala on Derby Eve. The benefit gala brings together 200-plus guests in Richmond each year to celebrate Kentucky’s Derby tradition while raising funds for Hospice Care Plus. This year’s Gala on Derby Eve is Friday, May 5 at 6 p.m. Registration…
Join our Volunteer Team: Feb. 25!
Hospice Care Plus is hosting a training for new volunteers on Sat., Feb. 25, from 9 a.m. to 4 p.m. at our Compassionate Care Center in Richmond. The training is for individuals who would like to help provide care and support to individuals, caregivers, and families. It’s open to adults and teens age 14 and…
Lemetta Dause Bowling Tourney Feb. 5
The 6th annual Lemetta Dause Memorial Bowling Tournament is set for Sunday, Feb. 5 at 2 p.m. at Galaxy Bowling Center in Richmond. The tournament is organized by the Madison County Bowling Association and the Madison County Women’s Bowling Association in memory of Mrs. Dause, who was cared for by Hospice Care Plus. All proceeds…
2016 Staff Award Winners
At our annual dinner on Tuesday, December 13, we were proud to honor several staff members for outstanding performance and for length of service. Please join us in congratulating the following staff members on their well-deserved awards. 2016 Award Winners Synergy Award: Hospice Home Program Nursing Assistants (Chelsea Shearer, Christal Isaacs, Connie Kates, Dianna Moore, Felicia…
