Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Gala on Derby Eve: Reservations Open!
Your “place to be on Derby Eve” is back for its 15th year: The Gala on Derby Eve. The benefit gala brings together 200-plus guests in Richmond each year to celebrate Kentucky’s Derby tradition while raising funds for Hospice Care Plus. This year’s Gala on Derby Eve is Friday, May 4 at 7 p.m. Registration is now…
Bowling Fundraiser Feb. 4!
The 7th Annual Lemetta Dause Memorial Bowling Tournament is set for Sunday, Feb. 4, 1:30 p.m., at Galaxy Bowling Center in Richmond. The tournament is organized by the Madison County Bowling Association (MCBA) in memory of Mrs. Dause, who was cared for by Hospice Care Plus. According to tournament organizer Harvey Poynter, the event has…
New Volunteer Training Feb. 10!
Hospice Care Plus is hosting a training for new volunteers on Saturday, Feb. 10, at the Compassionate Care Center in Richmond. The training is for individuals who would like to help provide care and support for individuals with a serious illness and their caregivers, either directly or indirectly. Pre-registration is required. To register, contact Stefanie…
Remembrance Tree Dec. 3 @ EKU
The annual Remembrance Tree ceremony is set for Sunday, December 3, 2:00 p.m., at the EKU Center for the Arts Grand Hall. The event is a long-standing tradition for the community, bringing hundreds together on the first Sunday in December for more than 20 years. The Remembrance Tree ceremony gives the community a chance to…
