Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
How to Help by. . .Shopping!
One of the easiest ways to support the families we care for is by . . . shopping! Both Kroger and Amazon allow shoppers to select a charity, and a portion of your shopping totals will be donated to that charity each time you shop. If you haven’t already selected Hospice Care Plus as your…
Summer Affair for Hospice Care Aug. 11
For more than a decade, a group of Estill Countians has thrown a yearly dinner party to raise funds for hospice care in their community. This year, their Summer Affair for Hospice Care is on Saturday, August 11, at 6 p.m., at the Estill County Fair Barn on 38 South Irvine Road in Irvine. The Summer…
Family Caregiving 101 July 25
A new, free resource for family caregivers is coming to Madison County on Wed., July 25, 1:00 to 5:00 p.m., at the Berea College Forestry Outreach Center in Berea. Family Caregiving 101 is designed to be a mini-conference experience that features four, brief learning sessions combined with opportunities for fellowship and networking among caregivers. The…
May Memorial Service is May 22
The annual Hospice Care Plus May Memorial Service is at 6:00 p.m. on Tuesday, May 22 at First Baptist Church in Richmond. A reception will follow with refreshments provided by hospice staff and volunteers. The service gives the community a chance to pause to remember loved ones in the week leading up to Memorial Day.…
