Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Family Caregiving 101 July 25
A new, free resource for family caregivers is coming to Madison County on Wed., July 25, 1:00 to 5:00 p.m., at the Berea College Forestry Outreach Center in Berea. Family Caregiving 101 is designed to be a mini-conference experience that features four, brief learning sessions combined with opportunities for fellowship and networking among caregivers. The…
May Memorial Service is May 22
The annual Hospice Care Plus May Memorial Service is at 6:00 p.m. on Tuesday, May 22 at First Baptist Church in Richmond. A reception will follow with refreshments provided by hospice staff and volunteers. The service gives the community a chance to pause to remember loved ones in the week leading up to Memorial Day.…
HCP Wins Hospice Honors Award
Hospice Care Plus, a non-profit provider of hospice and palliative care, has been named a 2018 Hospice Honors recipient by Healthcare First. Hospice Honors is a prestigious program that recognizes hospices across the country providing the highest level of quality as measured from the caregiver’s point of view. It is administered by Deyta Analytics, a division…
Teen Volunteers: Prep for College, Career
On Saturday, April 28, Hospice Care Plus will train a new class of volunteers. All are welcome and needed but, as summer approaches, teenagers are especially encouraged to attend. To pre-register for the training, contact Stefanie Manes, volunteer coordinator, at 859-626-9292 or hospice@hospicecp.org. Hospice allows teens age 14 and up to participate in its volunteer program, which has over…
