Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Many Honored at Annual Dinner
At its Annual Dinner on November 13, Hospice Care Plus honored numerous staff, leaders, and community members with awards and recognition. Congratulations to the individuals and businesses who were honored, all of whom show great commitment to and support of the Hospice Care Plus mission. ABOVE AND BEYOND AWARDS Presented to businesses, churches, or civic groups…
Remembrance Tree Dec. 2
The annual Remembrance Tree ceremony is set for Sunday, December 2, at 2 p.m. at the EKU Center for the Arts. The event is a long-standing tradition for the community, bringing hundreds together on the first Sunday in December for 25 years. The Remembrance Tree ceremony gives the community a chance to remember loved ones…
Poinsettia Sale!
Order beautiful poinsettias today and have them in plenty of time for the holidays with the Poinsettia Benefit Sale! Order now through November 30. Pay by card by phone or with cash, check, or card in person at our locations (see below). Pick Up the week of December 4 at one of these locations: Berea: Hospice…
Nov. 10 Evening of Music
An Evening of Music is coming to Beattyville on Saturday, Nov. 10, at 6 p.m. at Beattyville Christian Church. Organizer Lynda Congleton, who leads the group that plans the Evening of Music, says over a dozen live performances are planned, including a veterans’ tribute. Each year, the Evening of Music is celebrated for its impressive…
