Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Medicare 101 for Family Caregivers
U-Care is hosting Medicare 101 for Family Caregivers on April 12, 1:00 to 4:00 p.m. at the Appalachian College Association in Richmond (801 Brighton Ave., Richmond, next to Galaxy Bowling). Registration is required and is free for all family caregivers. The workshop is ideal for those caring for a family member on a part-time or…
Reservations: Bourbon, Boots & BBQ
RESERVATIONS AVAILABLE ON LINE OR BY CALLING 859-986-1500. The Gala on Derby Eve is still a party, but it’s now a party by another name. Hospice Care Plus has announced that the Gala on Derby Eve is being refashioned for 2019 as the Bourbon, Boots and BBQ Derby Benefit. “We’re having a lot of fun organizing…
Gala on Derby Eve Special Guest!
The Gala on Derby Eve, Madison County’s longest-running Derby party, has announced that this year’s event will feature a special guest. Walker Montgomery, a rising star in country music, will attend the 2019 Gala in Richmond on May 3, 2019. The 16-year event raises funds for the non-profit Hospice Care Plus. “We are overjoyed that Mr. Montgomery…
New Volunteer Training Feb. 2
Hospice Care Plus will host a training for new volunteers on Saturday, February 2, 9 a.m. to 5 p.m., at the Compassionate Care Center in Richmond. The training is for anyone with an interest in supporting non-profit care through a variety of patient care or administrative roles. The training is open to anyone age 14…
