Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Visitor Guidelines: Compassionate Care Center
As a healthcare setting, we follow CDC guidance to reduce the risk of exposure to COVID-19 for Hospice Care Plus patients, families, visitors, and staff. The following guidelines apply to visits at our Compassionate Care Center. Please check back frequently, as protocols may change. We will also share revised restrictions and protocols on our Facebook…
COVID-19 Response
Statement from CEO, Scott Thompson Guidance for People at Risk Recommended Links: Centers for Disease Control and Prevention: COVID-19 Kentucky Department for Public Health: COVID-19
Family Caregiving 101
On Tuesday, March 24, U-Care will host a Family Caregiving 101 Workshop at Steam Engine Pizza Pub’s Session Room in Irvine. The workshop runs from 1 p.m. to 5 p.m. and is free and open to anyone who helps care for a loved one, whether it’s for a few hours here-and-there or on a live-in…
Hospice Hop Tickets Now Available
Join us on Friday, March 27 at 7 p.m. for the Hospice Hop at the Silver Eagle in Mount Vernon. Enjoy a 50s, rock-and-roll themed night of live music with the Wild River Band, dancing, classic cars, cake walk, silent auction, and even an Elvis impersonator. Be sure to dress in 50s attire for a…
