Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Give a “Heart for Hospice” in Feb.
For the entire month of February, several local banks are hosting the annual “Hearts for Hospice” fundraising event. When you visit a participating bank in the lobby or at the drive-through, you will have the opportunity to request a memorial heart for a donation of at least one dollar. Donors write their name or the…
Give a “Heart for Hospice” in Feb.
For the entire month of February, several local banks are hosting the annual “Hearts for Hospice” fundraising event. When you visit a participating bank in the lobby or at the drive-through, you will have the opportunity to request a memorial heart for a donation of at least one dollar. Donors write their name or the…
Remembrance Tree Ceremony 2021
QUICK FACTS: What: The 2021 Remembrance Tree Ceremony When: Sunday, Dec. 5, 2:00 PM EST Where: Virtually and Live via the Hospice Care Plus Facebook Page Why? Whether your loss was recent or not, the holidays are a time when those we’ve lost are especially missed. How to Request a Memorial Ornament: Online at our…
Caregiver Connection November Meeting
Caregiver Connection’s November meeting will take place on Monday, November 1, from 12 PM to 1 PM. The meeting will take place online via Zoom. Sign up today online. The Zoom link will be sent by email to those who sign up. Caregiver Connection is a monthly meeting that allows family caregivers to gather for…
