Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
The Team Behind the Billboard
Now through October 6, local residents can see one of our patient care teams at the intersection of Highway 25 and the Robert Martin Bypass in Richmond. For the first time ever, they are featured on a billboard that educates about the nature of hospice and palliative care. The slogan? Caring is a team sport.…
It’s Falls Prevention Awareness Week
If you have an aging parent, grandparent, or neighbor in your life, helping them reduce their risk of falling is essential to quality of life. Assessing and reducing their fall risk is a great way to help them stay healthy and independent for as long as possible. Among older adults, falls are the leading cause…
Hee Haw Hoedown a Huge Success!
The Hee Haw Hoedown, held at the Estill County Fair Barn, had a record-setting night on Aug. 13. The event raises funds for Hospice Care Plus and is organized by a local committee. This is the fourteenth year the committee has hosted the fundraiser, which features a different theme each year. Committee member Erin Leach…
Grants Fund New Cargo Van
With the help of matching grants totaling $30,000 from the Honorable Order of Kentucky Colonels (HOKC) and the E.O. Robinson Mountain Fund, Hospice Care Plus added a gently used cargo van to its medical equipment program. The van is used to deliver equipment to the homes of hospice patients and families in all counties served…
