Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Positive Payload Program awards $250.00
American Trucks has awarded Hospice Care Plus $250.00 through its Positive Payload Program. These unrestricted grants are awarded to non-profits who are dedicated to making a positive impact in their community and who rely on the use of specified pickup trucks to help serve their mission. Organizations are selected from applications on an ongoing basis,…
Give a Heart for Hospice in Feb.
During the month of February, the community is invited to give a heart for Hospice. All month long, this fundraiser gives you the opportunity to show your support by donating for a heart for Hospice online or at participating banks. It takes a lot of heart to provide care for all, regardless of insurance status…
Volunteer Training March 2
In-Person Volunteer Training March 2 Hospice Care Plus is hosting an in-person training for new volunteers on Saturday, March 2, 9:30 AM to 4:30 PM, at the Madison County Public Library in Richmond. Register today to secure your spot! Lunch and refreshments will be provided. Mariah Smith, volunteer coordinator, says the in-person, group training has a…
Grief During the Holiday Season
The holiday season can be a uniquely difficult time for those grieving the loss of a loved one. A 2021 survey of 2,000* U.S. adults indicated that 36 percent of respondents didn’t want to celebrate the holidays because of feelings of grief or loss. The reasons vary widely from person to person and among age groups. The…
