Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Donation is Inspired by Love Story
In January, Jamie Hull presented a check to Hospice Care Plus for $10,000 in memory of Dee and Frank Jezek, her parents. The story of how the donation came to be is ultimately a love story. “They would still hold hands when they walked,” says their daughter Jamie. “It was one of those old-fashioned love…
Center Update Nears Completion
In 2023, our Compassionate Care Center marked its 15th anniversary. After 15 years of providing care to thousands, the facility needed key updates to maintain it as a comforting, peaceful place for patients and families. Thanks to an anonymous donor who gave an unrestricted gift of $10,000, we were able to launch an update plan…
New Grief Support Group Offerings
Hospice Care Plus is offering several new support groups for those grieving the loss of a loved one. The newest addition is a six-week Grief Support Series. The series uses focused topics for each session with opportunities for participants to share their experiences. The last session is dedicated to creating a shadowbox in memory of…
Rockin’ Derby Eve Benefit Party May 3
Reservations are now open for the area’s longest-running Derby Eve party. Rockin’ Derby Eve will take place Friday, May 3, 6 p.m. to 11 p.m., at the Madison County Fair Grounds’ Richardson Hall. Reservations are open through May 1. Although the name has changed over the years – Bourbon, Boots & BBQ, the Gala on…
