Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
HCP Wins Hospice Honors Award
Hospice Care Plus has been named a 2024 Hospice Honors Award recipient by Healthcare First. Hospice Honors is a prestigious program that recognizes hospices across the country that provide the highest level of quality as measured by patients and families. Hospice Care Plus was one of only 12 hospices in Kentucky to earn the award…
Volunteer Training June 8
Hospice Care Plus is hosting an in-person training for new volunteers on Saturday, June 8, from 9:30 AM to 4:30 PM, at the Madison County Public Library in Berea. Register today to secure your spot!
Volunteers Honored for Years of Service
At our annual volunteer appreciation dinner on Tuesday, April 23, we were proud to honor the dedicated volunteers who choose to dedicate their time and skills to help Hospice Care Plus serve those with serious illness and their families. Numbers alone can’t show the value of the time and skills our volunteers bring to our…
National Healthcare Decisions Day
National Healthcare Decisions Day (NHDD) is April 16. Hospice Care Plus is honoring the day by offering free resources to help individuals make and document their healthcare decisions for every stage of life. Advance care planning is the process of thinking through the care you want—and do not want—if a medical crisis strikes and you…
