Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
To Marry Karen
One February day in 2014, we made a special request on our Facebook page: did anyone have a sized 32-34 suit or tux we could borrow for a patient who wanted to get married? We asked our Facebook followers because the patient’s care team—the nurse, social worker, nurse aid, and chaplain—had all checked with friends and…
We Honor Veterans
We believe that our community’s veterans deserve care that is tailored to their unique needs. That’s why we are a proud partner in the We Honor Veterans program, a combined effort of the National Hospice and Palliative Care Organization (NHPCO) and the Department of Veterans Affairs (VA). As a We Honor Veterans partner, we work…
