Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Hearts for Hospice in February!
Local businesses are helping the community show its appreciation for hospice by taking part in the annual Hearts for Hospice campaign. For the month of February, customers at participating businesses can donate one dollar or more to have their name, or the name of a loved one, displayed on a hospice heart inside the business.…
To Show Other Kids You Understand
Have you ever tried to buy a sympathy card for a child or teenager who’s lost a loved one? It’s very hard to find something that fits.
Your Place to be on Derby Eve
Berea, Ky., 15 April 2014 It’s hard to believe, but Friday, May 2, will be the 11th time our community has gathered for our very own Derby Eve party. Reservations are now open for the Gala on Derby Eve and can be made by calling 859-986-1500 or emailing hospice@hospicecp.org. Tickets are $100 and reservations should…
May Memorial Service on May 20
Berea, Ky., 13 May 2014 On Tuesday, May 20, Hospice Care Plus will join with families of hospice patients to remember and honor loved ones. The annual Hospice Care Plus May Memorial Service is at 6:00 p.m. on May 20 at Eastside Community Church in Richmond. A reception will follow, with refreshments provided by hospice…
