Complaints and Concerns

NOTICE

Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.

All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.

The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.

Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500

If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.

Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx

Isn’t it expensive?

NO. The cost of care is covered by Medicare, Medicaid, and private insurance. We also provide a free Grief & Loss Support program for anyone in the community who may need this service.

We provide care for all, even those who may be underinsured.

News & Events

Calling All Bikers!

Thanks to Kentucky Motorsports & Outdoors (KYMO) in Richmond, this year’s Ride Pink for the Cure will designate all proceeds to Hospice Care Plus. The event will be held on Saturday, June 13 at KYMO, just behind Cracker Barrel in Richmond. Ride registration begins at 10am with kick-stands up at 11:30am. Coffee and doughnuts will…

The site of the Red Lick Valley Bluegrass Festival is also the Tracy Jenkins farm, land that has been in the family for three generations.

To Continue a 37-Year Tradition

Seventy-three-year-old Stanley (Tracy) Jenkins enjoys many things, but a few top the list.

Painting for a Purpose: Wine & Canvas

Grab a friend, spouse, or sister and get ready for a great night out at the Wine & Canvas fundraiser for Hospice Care Plus on Friday, May 15. The event, Painting for a Purpose: Wine & Canvas, is from 6:30pm – 9:30 pm at the new Armed Forces Reserve Center on 233 Battlefield Highway…

Gala on Derby Eve: Reservations Open

Your “place to be on Derby Eve” is back for its 12th year: The Gala on Derby Eve. The black-tie optional benefit gala brings together 200-plus guests in Richmond each year to celebrate Kentucky’s Derby tradition while raising funds for Hospice Care Plus. The 2015 Gala will be held in the Grand Ballroom of the…