Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Painting for a Purpose: Wine & Canvas
Grab a friend, spouse, or sister and get ready for a great night out at the Wine & Canvas fundraiser for Hospice Care Plus on Friday, May 15. The event, Painting for a Purpose: Wine & Canvas, is from 6:30pm – 9:30 pm at the new Armed Forces Reserve Center on 233 Battlefield Highway…
Gala on Derby Eve: Reservations Open
Your “place to be on Derby Eve” is back for its 12th year: The Gala on Derby Eve. The black-tie optional benefit gala brings together 200-plus guests in Richmond each year to celebrate Kentucky’s Derby tradition while raising funds for Hospice Care Plus. The 2015 Gala will be held in the Grand Ballroom of the…
You’re Invited: May Memorial Service
On Tuesday, May 19, Hospice Care Plus staff will join with families of hospice patients to remember and honor loved ones. The annual Hospice Care Plus May Memorial Service is at 6:00 p.m. on May 19 at Eastside Community Church in Richmond. A reception will follow, with refreshments provided by hospice volunteers. During the service,…
Hearts for Hospice in February!
Local businesses are helping the community show its appreciation for hospice by taking part in the annual Hearts for Hospice campaign. For the month of February, customers at participating businesses can donate one dollar or more to have their name, or the name of a loved one, displayed on a hospice heart inside the business.…
