Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Karaoke Fundraiser at Purdy’s on June 11
Mr. Don Ray, a Hospice Care Plus patient, has a bucket-list wish. And, amazingly, that bucket-list wish is to do something for someone else. He has asked if he can do a small fundraiser for Hospice Care Plus, because he wants to give something back to the people caring for him and for others. So,…
Miracles Through Music Coming June 27
For the fourth year, the family and friends of Jason Newby will celebrate his life with a special evening of music to raise funds for Hospice Care Plus. Miracles through Music: Celebrating Jason Newby will take place Saturday, June 27 from 4-7 pm at Gillum’s Sports Lounge in Richmond (located in the former Richmond Mall).…
Sag Hollow Benefit Golf Tournament June 27
Volunteers in Lee and Owsley counties have once again organized a benefit golf tournament for Hospice Care Plus. The 2015 Sag Hollow Golf Tournament will take place Saturday, June 27 at the beautiful Sag Hollow Golf Course on 1205 Sag Hollow Road in Booneville. The cost is only $50 per player and includes 2 mulligans,…
To Learn to Drive
In this reflection from a current staff member and former volunteer at Hospice Care Plus, we learn that sometimes, even family members of hospice patients have important bucket-list items. I became acquainted with hospice as a volunteer while in college. My first assignment was with an older couple I’ll call Mr. and Mrs. C. I…
