Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Big Blue Madness & Dueling Pianos!
Hospice Care Plus is excited to announce a new fundraiser that combines Kentucky’s love for basketball with music, comedy, an auction, and great food. On Friday, October 16th, Hospice Care Plus will host “Dueling Pianos & Big Blue Madness,” a new event at RT’s Cafe in Richmond. The fun begins at 7pm. The night begins…
New Study Links Hospice to Reduced Depression for Spouses
A new study shows that spouses of hospice patients have fewer depression symptoms than those whose spouses did not receive hospice care. The research was conducted at Mt. Sinai’s Icahn School of Medicine and published in JAMA Internal Medicine. Researchers studied Medicare claims data and responses to the Health and Retirement Study, which focuses on…
Poker Ride Benefit Coming Sept. 12
For the sixth year, the owners of L & P Liquor are hosting the Annual L&P Liquor Poker Ride to benefit Hospice Care Plus. The event is on Saturday, September 12, 10 AM, at Yesterday’s Bar and Grill at 826 Heath East Street in Richmond. Registration begins at 10AM and the ride begins at noon. The…
Karaoke Fundraiser at Purdy’s on June 11
Mr. Don Ray, a Hospice Care Plus patient, has a bucket-list wish. And, amazingly, that bucket-list wish is to do something for someone else. He has asked if he can do a small fundraiser for Hospice Care Plus, because he wants to give something back to the people caring for him and for others. So,…
