Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
A Last Christmas with Sara
This bucket-list story is about sweet young Sara (name changed). We had the honor of caring for Sara, and of working with her family to help prepare them for life without her.
To Make Thanksgiving Dressing One More Time
LeAndra Sullivan, 57, a bubbly, irrepressible optimist with a heart of gold, refused to let cancer keep her from living. In fact, that’s why she chose hospice care—she had too much left to do, and she needed help making sure she could do it.
To Continue Her Pedicures with Sam
You may have noticed that our special wish stories are often, at their heart, about relationships. Even those that seem to be about something else really have relationships at their root.
Join our volunteer team!
If you are kind, compassionate, and believe in serving your community, we’d love for you to join our volunteer team. Hospice Care Plus will host a training for new volunteers on Saturday, April 30, 9 am-4 pm, at the Hospice Compassionate Care Center in Richmond. Pre-registration is requested so the staff can be sure to…
