Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
To Celebrate My Birthday
John Shelton may have come to Hospice Care Plus with advanced heart disease, but, to us, his heart was perfect. He loved life. He loved his wife. He even loved his hospice care team. He also loved celebrating his birthday. “As soon as one birthday passed, he would start reminding you that he had another…
To Salute My Grandson & Be Baptized
When we shared the story of Mr. Ramirez’s very special wish on our Facebook page, it reached nearly 400,000 people. Later, we made this simple video to use as part of our 2016 Bucket-List Challenge. Special thanks to his family, and especially his granddaughter, Blue, for sharing their memories and photos with us, and with you.
Visit the Bucket-List Blog
We love sharing our bucket-list stories, and there are so many of them that we’ve given them their own home: The Hospice Care Plus Bucket-List Blog. Visit today and read inspiring stories about bucket-list wishes like: Meeting Blake Shelton in Person (It Happened!) Visiting a Favorite Fishing Hole One More Time Marrying the Love of…
