Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Meet our “Joy”
We’re happy to introduce you to the newest member of the Hospice Care Plus family: Joy, a golden retriever, was born on Tuesday, September 6, to proud parents Zach and Tillie (also golden retrievers). Zach and Tillie’s human is a Madison County resident who trains therapy pets. She has donated her services to train both therapy pets that…
Nat’l Hospice Month-Know Your Options
The theme of National Hospice Month 2016 is Know Your Options. According to the Conversation Project, 80% of people say, if they had a serious illness, they would want to talk to their doctor about end-of-life care options. Only 7% actually have that conversation with their doctor. In honor of National Hospice Month 2016: Know…
“Evening of Music” Benefit Nov. 5
Beattyville Christian Church is hosting a special event—An Evening of Music—on Saturday, Nov. 5, at 6pm, to raise funds for Hospice Care Plus. Hospice Care Plus is Lee and Owsley’s non-profit provider of hospice care, palliative care, and grief support services. Featured music includes bluegrass, jazz, classical, country, gospel and more. Local musicians will be…
Boutique Day: On Site & Online!
If you love to shop early for Christmas, enjoy buying gifts that stand out, and also like to support a great cause, then we have the perfect event for you. Join us for Boutique Day on Monday, Oct. 24, from 10 a.m. until 3 p.m. at our central office in Berea (208 Kidd Dr., behind White…
