Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
New Volunteer Training Sept. 30
Hospice Care Plus is hosting a training for new volunteers on Sat., Sept. 30, at the Compassionate Care Center in Richmond. The training is for individuals who would like to help the non-profit organization provide care and support to individuals, caregivers and families. It’s open to adults and teens age 14 and up. Pre-registration is…
Flying High
Conley Murray has always loved adventure. He enjoys telling his Hospice Care Plus chaplain, Sally Iseral, about the adventures in his life. During one of those conversations, Sally asked him what adventures he still has on his bucket list.
Summer Affair Tickets Are Here!
For the 11th year, Citizens Guaranty Bank in Irvine is working with local volunteers to host A Summer Affair for Hospice Care. This year’s event is on Saturday, August 12, at 6 p.m. at the Estill County Fair Barn. The Summer Affair will feature a Kentucky Proud theme, silent auctions, live music with local musicians,…
Teens Welcome @ May 20 Training
On Saturday, May 20, Hospice Care Plus will train a new class of volunteers. All are welcome and needed but, as summer approaches, teens are especially encouraged to attend. To sign-up for the training, contact Stefanie Manes, volunteer coordinator, at 859-626-9292 or hospice@hospicecp.org. “We started our teen volunteer program a few years ago, but we…
