Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Celebrating the Center’s 10th Year
2018 marks the 10th anniversary of the Hospice Care Plus Compassionate Care Center, and we’re celebrating with a special event in October. “A Decade of Compassion: Celebrating 10 Years of the Compassion Care Center” will take place Saturday, October 13, on the Center’s grounds in Richmond. It begins at 5: 30 p.m., and the public…
Hospice Seeks Men, Vets to Volunteer
A new hospice volunteer training is coming up September 29, and Hospice Care Plus is especially encouraging men and veterans to attend. The training is 9 a.m. to 5 p.m. on Saturday, Sept. 29 at the Compassionate Care Center in Richmond. Pre-registration is required. To register, contact Stefanie Manes, volunteer coordinator, at 859-626-9292 or hospice@hospicecp.org.…
Saddle Up for Hospice Care
The Jackson County Wagon & Saddle Club is hosting a fundraiser for Hospice Care Plus, and it’s open to the community. Saddle Up for Hospice Care Plus is on Saturday, September 8 at 10 a.m. at the Martin Farm in McKee (7196 Highway 1955). There is no admission fee, but donations are encouraged. All proceeds…
How to Help by. . .Shopping!
One of the easiest ways to support the families we care for is by . . . shopping! Both Kroger and Amazon allow shoppers to select a charity, and a portion of your shopping totals will be donated to that charity each time you shop. If you haven’t already selected Hospice Care Plus as your…
