Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Volunteer Training Sept. 14!
Hospice Care Plus will host a training for new volunteers on Saturday, September 14, 9 a.m. to 5 p.m., at the Compassionate Care Center in Richmond. The training is for anyone with an interest in supporting non-profit hospice, palliative, and bereavement care through a variety of patient care or administrative roles. The training is open…
CEO to Retire after 26 Years
After nearly three decades of leadership, Gail McGillis, the CEO of Hospice Care Plus based in Madison County, has announced her retirement. A master’s-prepared nurse, Gail came to Hospice Care Plus in 1994 from the University of Kentucky, where she served as a clinical nurse manager. At that time, the young, grassroots hospice organization employed…
Noodle Nirvana Announces Hospice Partnership
Noodle Nirvana, Berea’s fast-casual restaurant featuring homemade, Thai-inspired noodle bowls, has announced its most recent community partner. Hospice Care Plus, based in Berea, is the fourth non-profit organization to be the beneficiary of Noodle Nirvana’s mission to thrive as a small business while supporting its community with high-impact donations to local non-profits over the course…
Murder Mystery Dinner at Mardi Gras
It’s a murder mystery with a Mardi Gras theme, and it’s happening Saturday, August 10 at the Estill County Fair Barn. With the help of the River City Players Community Theater Group in Irvine, local organizers are planning a night to remember. With a served meal and lots of drama, guests will enjoy puzzling through…
