Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Receptions for Retiring CEO
Hospice Care Plus will host two retirement receptions for Gail McGillis, who announced earlier this year that she will retire at the end of 2019 after 26 years of service. Both receptions are open to the public and will include refreshments. “Gail always shies away from recognition and did not plan to hold any public…
National Hospice Month
In honor of National Hospice Booth, Hospice Care Plus is hosting multiple information booths in Estill, Jackson, Lee, Madison, Owsley, and Rockcastle counties. The booths will feature helpful resources on advance care planning and related documents, hospice care, palliative care, family caregiver workshops, and more. Tiffani Wright, Community Liaison at Hospice Care Plus, will be…
Celebrate NYE with the Roaring 20s
Madison Countians have a new option for ringing in the new year. On December 31, Churchill’s in Berea will host the first-ever Roaring 20s New Year’s Eve party. The event begins at 9 p.m. in Churchill’s beautiful event space and continues through 12:30 a.m. on New Year’s Day. Tickets are $75 each and are available…
Local Family Inspires Veteran Memorial
On Veterans Day 2019, Hospice Care Plus will dedicate a Veterans Memorial Wall at our Compassionate Care Center. The dedication will take place Monday, November 11, at 1:30 p.m. at the Hospice Care Plus Compassionate Care Center. The public is invited to attend. The Veterans Memorial Wall was inspired by Richmond’s Bagby family. After their…
