Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
KHN Substance Use Disorder Inservices
The Kentucky Hospice Network (KHN) is proud to present a two-part virtual inservice: Substance Use Disorder in Hospice: Part I Thursday, May 26, from 4 PM to 5 PM EST on Zoom and Substance Use Disorder in Hospice Part II: De-Escalation and Communication Thursday, June 9, from 4 PM to 5 PM EST on Zoom…
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Bourbon, Boots & BBQ Returns!
Madison County’s longest-running Derby Eve party is back after a two-year, pandemic hiatus. The Bourbon, Boots & BBQ Derby Eve Benefit will take place Friday, May 6, at 6 p.m. at the Richardson Hall Building-Madison County Fairgrounds. Reservations are open through April 29 and are available online or by calling 859-986-1500. All proceeds…
Give a “Heart for Hospice” in Feb.
For the entire month of February, several local banks are hosting the annual “Hearts for Hospice” fundraising event. When you visit a participating bank in the lobby or at the drive-through, you will have the opportunity to request a memorial heart for a donation of at least one dollar. Donors write their name or the…
