Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Hee Haw Hoedown, Aug. 13
The annual Estill County summer fundraiser is back after a two-year hiatus due to the COVID pandemic. This year’s event is the Hee Haw Hoedown, slated for Saturday, Aug. 13, from 6-9 p.m. at the Estill County Fair Barn. Tickets are $50 and include dinner, entertainment, silent auction, live auction, and much more. Reserve your…
Lisa Cox Announced as New CEO
Following a national search, Lisa Johnson Cox has been appointed as the new chief executive officer for Hospice Care Plus. The Board of Directors approved a resolution on June 30 confirming Lisa as CEO of the regional organization. Tim Jordan, president of Hospice’s board and chair of the CEO search committee, expressed confidence in Lisa’s…
Lemetta Dause Memorial Tourn., Aug. 21
The 10th Annual Lemetta Dause Memorial Bowling Tournament is scheduled for Sunday, August 21, at 2:00 p.m. at Galaxy Bowling Center in Richmond. The tournament is organized by the Madison County Bowling Association (MCBA) in memory of Mrs. Dause, who was cared for by Hospice Care Plus. It is one of MCBA’s largest tournaments of…
Volunteer Fair Coming June 23
Hospice Care Plus will host its first-ever Volunteer Fair on Thursday, June 23, from 12 p.m. to 2 p.m. at its Compassionate Care Center in Richmond. Mariah Smith, volunteer coordinator at Hospice Care Plus, is organizing the event to give community members a chance to explore volunteer opportunities with the organization. “A lot of people…
