Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
To Preserve & Share a Song
All her life, Lois Harrison used the gift of her voice to express and share her faith. Singing was very important to her. But, now in the advanced stages of Parkinson’s disease, Lois could no longer speak.
Joy Makes Home Visit
Our stories about meaningful experiences are written as they unfold. Therefore, most stories are in the present tense. Some of the patients in these stories are no longer with us. They, and their families, gave us permission to share their experience with you. For those who have since passed, we share these in their memories…
To Celebrate 100 Years of Life
To reach 100 years is a major achievement, a milestone to honor. For the family of Rowland Moore, the milestone was bittersweet.
Remembrance Tree Ceremony 2022
QUICK FACTS: What: The 2022 Remembrance Tree Ceremony When: Sunday, Dec. 4, 2:00 PM EST Where: Virtually and Live via the Hospice Care Plus Facebook Page Why? Whether your loss was recent or not, the holidays are a time when those we’ve lost are especially missed. Who? All are welcome to participate, regardless of whether…
