Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
We Are Now Centrally Located in Richmond
Yesterday was move-in day as we consolidated our Berea office with our Compassionate Care Center in Richmond. Now our home hospice program, home palliative program, bereavement care, and administrative staff are all located on the Center’s campus. “We made this decision as part of our strategic plan. It makes us more efficient, financially stronger, and…
Give a “Heart for Hospice” in February
During the month of February, several local banks are hosting the annual “Hearts for Hospice” fundraising event. When you visit a participating bank in the lobby or at the drive-through, you will have the opportunity to request a memorial heart for a donation of at least one dollar. Donors write their name or the name…
New Campaign Makes Us “Better Together”
Hospice Care Plus has announced its first capital campaign since 2008, when it successfully raised funds to build the Compassionate Care Center. The new campaign is far shorter in duration and much more modest: Building Better Together hopes to raise $190,000 by late spring to build a small structure next to the Compassionate Care Center…
