Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
Hearts for Hospice Returns in February
Each February, local banks across our service region come together to share the love through Hearts for Hospice, an annual community fundraiser supporting Hospice Care Plus. When you stop by the lobby or drive-through of a participating bank, you’re invited to make a donation of $1 or more in exchange for a memorial heart. Donors…
2025 Remembrance Tree Ceremony: Dec. 7, 2025
Quick Facts: When: Sunday, December 7, 2 PM Where: First Baptist Church, 425 Eastern Bypass, Richmond, KY 40475 Why: Whether your loss was recent or not, the holidays are a time when those we’ve lost are especially missed. Who: All are welcome to participate, regardless of whether we cared for your loved one. What does…
Rock the Block: Music Festival to Benefit Hospice Care Plus
Downtown Irvine will come alive with music, food, and community spirit at Rock the Block: Compassion in Action Music Festival, benefiting Hospice Care Plus. Presented by PBT Bank Corp., this first-of-its-kind festival celebrates local talent and supports compassionate end-of-life care for families across six counties: Estill, Jackson, Lee, Madison, Owsley, and Rockcastle. Event details What:…
New Volunteer Training Saturday May 17
Hospice Care Plus is hosting an in-person training for new volunteers on Saturday, May 17, from 9:30 AM to 4:00 PM, at the Madison County Public Library in Richmond. Register today to secure your spot! Lunch will be provided, as well as refreshments and plenty of breaks throughout the day. Mariah Smith, volunteer coordinator, says the in-person,…
