Patients and families are informed upon admission of their rights and the procedure to file a concern or complaint. Concerns are responded to as soon as possible for any emergent concerns and resolved through the Customer Service Recovery Process within five business days or sooner if possible.
All concerns are documented on a Concern Recovery Form and forwarded to the Business Development Coordinator, who will promptly share them with relevant supervisors and or the Chief Executive Officer and ensure tracking is completed for Performance Improvement. Performance Improvement data will be shared with the Board of Directors during quarterly meetings.
The Customer Service Recovery Process is how Hospice Care Plus responds to concerns and uses them as opportunities to examine our process, policy, practice, and staff education needs.
Business Development Coordinator
Hospice Care Plus & Compassionate Care Center
350 Isaacs Lane
Richmond, KY 40475
859-986-1500
If concerns are not resolved satisfactorily through our organization, a grievance may be filed with the Kentucky Cabinet for Health and Family Services.
Cabinet for Health and Family Services
275 E. Main Street
Frankfort, KY 40621
800-372-2973
800-627-4702 (TTY for the Hearing Impaired)
chfs.listens@ky.gov
Online: https://www.chfs.ky.gov/Pages/contact.aspx
News & Events
New Volunteer Training Saturday May 17
Hospice Care Plus is hosting an in-person training for new volunteers on Saturday, May 17, from 9:30 AM to 4:00 PM, at the Madison County Public Library in Richmond. Register today to secure your spot! Lunch will be provided, as well as refreshments and plenty of breaks throughout the day. Mariah Smith, volunteer coordinator, says the in-person,…
Rockin’ Derby Eve Benefit Friday May 2
Reservations are now open for the Derby Eve Benefit Party: Rockin’ Derby Eve! This adult only event is the longest running derby eve tradition in Madison County, and this year promises to be bigger and better than ever. Rockin’ Derby Eve will take place on Friday, May 2, 6 p.m. to 11 p.m. at Richardson…
Gift A Day Of Care in 2025
Every Day Is a Gift at Hospice Care Plus. We have spent 43 years fulfilling our mission of providing compassionate care that helps make each day matter. Today, we invite you to be part of this mission by giving to our Gift A Day of Care: The $225 in 2025 giving campaign. “At Hospice Care…
Journaling Through Grief Series Hosted in Irvine
Hospice Care Plus is offering a new grief support series called Journaling Through Grief, starting Aug. 7 and ending Oct. 23. The group will meet every Thursday at 10 a.m. from Aug. 7 through Oct. 23 at the Estill County Public Library in Irvine. Enrollment is limited to 12 and is open to anyone in…
