Hospice Care Plus has been named a 2024 Hospice Honors Award recipient by Healthcare First.
Hospice Honors is a prestigious program that recognizes hospices across the country that provide the highest level of quality as measured by patients and families. Hospice Care Plus was one of only 12 hospices in Kentucky to earn the award in 2024.
Award criteria are based on the results of a national satisfaction survey completed by patients and families who have received hospice care. To receive the Hospice Honors designation, the hospice organization must score above the national standard on 24 of the quality indicators evaluated by patients and families who complete the survey.
The quality indicators include the level of satisfaction with services, education and treatment received by the patient, whether the patient was treated with respect and dignity, the support and education provided to the family caregiver, and whether the person completing the survey would recommend the hospice organization to others.
“This is the most meaningful recognition we can receive because it comes directly from the patients and families we care for,” says Lisa Cox, CEO. “That it comes directly from how they feel about their experience with us makes it the strongest measure of how we’re doing in our care.”
Lisa credits our quality of care to our staff, volunteers, and the community members, organizations, businesses and churches that support us.
“They have a true heart for this work,” says Lisa. “They care very deeply about the people we serve and want to help them make the most of every moment. The Hospice Honors designation and the survey results are a reflection of their dedication, compassion, and competence.”
Healthcare First is a national organization that partners with hospices to send, receive, and analyze feedback from patients and families. Jeremy Crow, who heads the survey process for Healthcare First, congratulated Hospice Care Plus on its success.
“We began our Annual Hospice Honors Award program more than ten years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating quality patient care,” says Mr. Crow. “We congratulate Hospice Care Plus on their success and are so proud and honored that they have chosen to partner with us.”
Hospice Care Plus is a non-profit organization supporting the quality of life of its communities through hospice, palliative, and grief care programs. The organization serves Estill, Jackson, Lee, Madison, Owsley, and Rockcastle counties and owns and operates the Compassionate Care Center in Richmond. Relying on contributions from individuals and groups, all care is provided regardless of insurance status or ability to pay. To learn more, donate, or explore career and volunteer opportunities, visit hospicecareplus.org or call 859-986-1500.
Hospice Care Plus empowers those we serve to enjoy the highest quality of life, respecting their values, beliefs, needs, and goals through specialized care, education, resources, and grief support.
Our Service Area:
Our Home Hospice and Home Palliative Care programs serve you, wherever you call home, in the Kentucky counties of Estill, Jackson, Lee, Madison, Owsley, and Rockcastle.
Our inpatient care facility, the Compassionate Care Center, and administrative offices are located in Richmond, Kentucky.
Recent News:
Journaling Through Grief: A New Grief Support Series
Grief and Loss During Holidays and Milestones
News & Events
New Hospice Volunteer Training Scheduled
Berea, Ky., 2 June 2014 We will host a training for new hospice volunteers on Saturday, June 21, from 9am to 4pm at our Compassionate Care Center in Richmond. Our volunteers do a variety of tasks to help support patients, families, and our non-profit organization. From sitting with a patient so a caregiver can have…
To be There for His 1st Day of School
Nancy and her husband Skip had nearly 40 years of history together when she learned she had lung cancer in June 2009. By Christmas, she knew curative treatments were no longer helping. Her focus became quality of life, and we were honored to be asked to care for her at home. Nancy and Skip were…
To Marry Karen
One February day in 2014, we made a special request on our Facebook page: did anyone have a sized 32-34 suit or tux we could borrow for a patient who wanted to get married? We asked our Facebook followers because the patient’s care team—the nurse, social worker, nurse aid, and chaplain—had all checked with friends and…
